During this time, customers are only connected by a telephone contact center services, web chat, and a short message to receive the complaint. This application is expected to complete the contact center services company owned previously.
Avaya launched Avaya Customer Connection Web application, an application that enables contact center services or call center via a video or multimedia service between the company and its customers.
"How important they see the needs of these applications depends on the company see it. If they need a visualization then it will help," he explained.
Ray Teske, Managing Director, Avaya ASEAN explain the need to complement the company's contact center applications with multimedia applications, very large. Moreover, to bridge the needs of customers with the company who need a faster and more reliable.
"This application can help companies be more productive, reduce operational costs and even allow the office to handle visual consumers," said Ray, Thursday (11/24/2011).
In addition, this service requires only a low investment cost so that the operational cost can be suppressed and can be transferred to other operations. "The price is affordable, but will be tailored to each individual business scale, ranging from small to medium business corporation," he added.
Until now, there is one private bank in Japan and a foundation that taking care of children and deaf tunawicara who adopt the application. Especially for the bank, this application allows the company to accept creation of new accounts, accept credit card applications, up to the completion of other banking problems.
Especially for service in Thailand, this application allows people with special needs can still make contact with the contact center, although the visualization of hand movements.
